BrightGauge is an excellent business intelligence solution to maximize the efficiency and scalability of Managed Service Providers (MSP). It allows users to Gain visibility into KPIs, build custom dashboards, and create reports for seamless business intelligence solutions.
BrightGauge Overview
With BrightGauge, enterprises can gain visibility into their key performance indicators (KPIs) using customized dashboards, manage their goals, build reports, and more. This business intelligence solution also integrates with multiple third-party solutions like ConnectWise, QuickBooks, Xero, ServiceNow, QuoteWerks, and more. Custom dashboards can be created to monitor specific business metrics, allowing various teams like customer support, sales, marketing, and leadership to track their progress through pipelines, improving accountability across the organization.
Managers can assign KPIs to team members and monitor their progress as they proceed through pipelines, ensuring everyone stays on track. Users can create customizable reports using templates and set schedules to send reports to clients or teams. BrightGauge enables enterprises to calculate various metrics such as time, performance, support ticket resolution rates, billable hours, and more. The solution is available on annual and monthly subscriptions and provides support through documentation and other online measures.
Key Features of BrightGauge
| BI Standard Reporting | Pixel Perfect reports Customizable dashboards Report Formatting Templates |
| Ad-hoc Reporting | Drill-down analysis Formatting capabilities Integration with R or other statistical packages Report sharing and collaboration |
| Report Output and Scheduling | Publish to Web Publish to PDF Report Versioning Report Delivery Scheduling Delivery to Remote Servers |
| Data Discovery and Visualization | Pre-built visualization formats (heatmaps, scatter plots etc.) Location Analytics / Geographic Visualization Predictive Analytics |
| Access Control and Security | Multi-User Support (named login) Role-Based Security Model Multiple Access Permission Levels (Create, Read, Delete) |
| Single Sign-On (SSO) | Mobile Capabilities Responsive Design for Web Access Dashboard / Report / Visualization Interactivity on Mobile |
| Application Program Interfaces (APIs) / Embedding | REST API Javascript API iFrames Java API Themeable User Interface (UI) Customizable Platform (Open Source) |
Recommendations and Ratings
BrightGauge receives mostly positive reviews from several user review platforms. According to SoftwateAnalytic.com experts’ recommendation, BrightGauge achieved an overall 85%. Users at the G2 review rate BrightGauge at 4.6 out of 5, and TrustRadius rates it at 8.4 out of 10.
